Operations Enterprise Applications Specialist

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Job Summary 

Togetherwork is a growing organization that provides online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. 
We offer software products and managed services to a range of groups, including fraternal organizations, museums, nature centers, pet services, universities, dance studios and zoos. 

At Togetherwork, we are building the leader in Group Management Software and Payments by acquiring companies that connect people with the institutions most important to them. Our group of innovative business lines are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
 
Togetherwork Operations is looking for a Zendesk System Specialist to join us. We're looking for an employee who would handle the maintenance, configuration, and reliable operation of Zendesk. You need written and verbal communication skills and a results-oriented outlook. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. This is a full-time job at 40 hours per week.

Responsibilities

• Perform administration tasks, including user/group administration, security permissions, group policies, and resource monitoring
• Troubleshooting unexpected behavior, and act as a liaison between internal teams and technical support
• Work with the Operations Enterprise Applications team to manage tasks and projects – including scheduling meetings, editing and sending follow ups, and maintaining SOPs
• Perform routine/scheduled audits of the systems
• Help with migrations and implementations for newly acquired companies

 Requirements

• Experience with Zendesk and monday.com preferred
• Proficiency with Windows OS/MS 365
• Must be able to work from home independently and in a team setting.
• Strong problem-solving skills, including the ability to quickly assimilate to new technology
• Ability to work under pressure, both independently and within a team, in a fast-paced environment
• Strong interpersonal and communication skills, including active listening, reading comprehension, speaking, and writing.
• Ability to multi-task, prioritize and proactively handle obstacles
• Ability to understand and relate to our internal customers' needs, objectives, and goals
• Professional, confident demeanor 

Salary Range

US Remote: $45,000

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

 

 

 

 

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Last updated on Aug 21, 2024