Service Ambassador

·         Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services

·         Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements

·         Provide recommendations on liquor and tobacco products

·         Build strong, lasting relationships with travelers through active engagement

·         Proactive to utilize upselling techniques to achieve sales target

·         Stay informed on duty-free allowances, age restrictions, and relevant regulations

·         Resolve travelers concerns or complaints promptly and professionally

·         Handle cashiering transactions accurately and efficiently

·         Monitor and maintain healthy inventory levels

·         Be the company’s front line ambassador to uphold company’s branding and image.

·         Housekeeping and adhere to visual merchandising guidelines provided by the management

·         Any other duties assigned by the Supervisors or Managers in charge.

Requirements

·         At least 3 years of customer service experience in retail or hospitality industry preferred

·         Excellent communication and interpersonal skills to engage with travelers effectively

·         A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment

·         Multilingual skills will be an added advantage to assist international travelers

·         Able to commit to rotating shift hours, including public holidays and weekends

·         Some level of knowledge, skill and familiarity with technology preferred

Last updated on Nov 1, 2023