Account Manager

Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas and Virginia. 

Position Overview 

The Account Executive position is held by a dynamic, highly motivated, service-oriented 

individual maintaining and building professional relationships with Vitu clients. 

Responsibilities 

• Train dealership personnel on the use of Vitu products. 

• Onboard and manage dealership users access to the Vitu system. 

• Meet with dealership management to review process and procedures pertaining to their DMV paperwork. 

• Monitor dealer error rates, active user list, and Dealer licenses to ensure compliance with DMV regulations. 

• Maintain a strong business relationship with key dealership personnel. 

• Provide Vitu/VITU support via phone, chat and email as needed. 

• Deliver exceptional customer service and support by being responsive and proactive to customer needs. 

• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns. 

• Compliance - Ensure that the dealership is following DMV EVR procedures and regulations by conducting compliance audits. 

• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues. 

• Navigate a dealer DMS to ensure that it is calculating DMV fees properly. 

• Conduct DMV fee training both in-person and via webinar. 

Qualifications 

• MN DMV or Dealership title and registration experience is preferred by not required 

• Requires an individual with excellent communication, retention, and training skills 

• Troubleshooting and problem-solving skills are necessary 

• Strong writing skills, and attention to detail 

• A clean driving record and current State driver license is required 

Experience 

The following experience is desired, but not required. We are willing to train a candidate the possess the right set of attributes that are required to deliver the highest level of customer service. 

• Experience with Reports of Sale and other related DMV documents for both new and used vehicles 

• Experience with DMV accounting and bundle reconciliation 

• EVR program knowledge (E-filing) 

• Knowledge of DMV regulations pertaining to registration processing 

• Experience with Chrome and Firefox configuration and settings  

• Able to use various PC programs including Microsoft Word, Excel, and Google Drive 

• Able to effectively communicate with high level Executives 

• Able to work independently with limited supervision 

• May have to travel up to 150 miles+ on occasion 

Last updated on Sep 11, 2024