Internal Role: Solutions Consultant

Main responsibilities:

• Support the TBI Commercial team on calls, presentations, meetings, and other means of communication with prospects and clients.
• Deliver demonstrations of the TBI SaaS solutions to prospects.
• Assist the TBI Commercial team to progress opportunities through each stage in the selling process.
• Conduct analysis and fact finding with client's stakeholders.
• Present findings and recommendations to clients.
• Manage requests and queries through the Solutions Consultancy Jira Service desk following the agreed SLAs and request type metrics.
• Support other team members of the Solutions Consultancy team with workload balance and other tasks. 
• Participate in the build of Proof of Concepts (POC) to prospective clients and the ancillary setup required in the TBI SaaS platforms.
• Acquire and keep up to date in-depth technical knowledge for all TBI solutions that can help overcome issues, increase sales, and connect better with the customer base.
• Support the development of the TBI Commercial team with regards to product knowledge, knowledge gaps and day to day solution queries.
• Carry out research and data collection to understand better the organisation and the VAT setup of the clients.
• Identify opportunities to sell/upsell and form specific solutions to support the TBI Commercial team in their efforts to achieve revenue targets.
• Identify and present solutions on deal flow hurdles to ensure that deals are progressing as fast as possible to reduce Cost of Service.
• Report to the Solutions Consultancy Team Leader on the delivery of strategic OKRs set by the Senior VAT Compliance Manager and C-Level Management.
• Working with marketing resources in ensuring that the competitor landscape is well documented.

Requirements

• Previous experience in selling VAT solutions or managing global VAT solutions for clients as a key account manager/relationship manager.
• An excellent communicator and a good listener with a customer-oriented mindset.
• A strong track record of developing VAT solutions successfully and growing scope of VAT services through effective client communication.
• Strong analytical problem-solving skills and strategic planning ability.
• Creativity and innovation.
• Ability to explain complex, technical concepts in simple, easy to understand terms.
• Commercial awareness and understanding of business environments.
• In depth VAT Compliance knowledge would be a distinct advantage and the ability to communicate this to prospective clients.
• A very good level of Business English is a must, other languages are an advantage.
• A solution orientated professional who can work in a very international team environment.
• A bachelor’s or master’s degree in economics, finance or business studies is an advantage.
• Experience in Software Development and/or SaaS products is an advantage.
• Experience in working with Atlassian products (Jira, Confluence) or other Service and Software Management platforms is a plus.

Last updated on Feb 29, 2024