Service Technician

About Invenco by GVR
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity. 

Our culture
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.

Our people are working on new products and tech stacks that make people’s lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe.  We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community. 

About the role
Located on Auckland's North Shore, this role is a part of our Service team who manage repairs and service for our products. The Service Technician will be responsible for diagnosing, repairing, and testing our returned products, with the core focus of the role being serviceability for the NZ/AU market. Your role will entail ongoing product support, product assembly and coordination including but not limited to:

• Ongoing product / RMA support will be this rolls core function.
• New product development and introduction (NPI) assistance and support
• Product Testing, software load or upgrade
• Receive and dispatch products using RMA Portal (when required)

Requirements

About you

Ideally you are in a similar position currently, or you have a background working with electronic devices. You may have some experience in appliance or PC repair and service or completed an entry level electrical course. You will need to be a process based, hands on person who is keen to upskill and learn new things. You should have experience in the following:

• 3+ years’ work experience in a similar role
• Good electrical knowledge
• Excellent communication – with the ability to work with a range of people.
• Understanding of a regulated environment
• Positive attitude, resilient and happy to roll up sleeves to get the job done.
• Relevant qualification at degree, diploma, or trade level
• No restrictions on travel
• Ability to lift heavy objects up to 20KG and be physically fit.
• Pass a background check to gain security clearance to work inside the restrictions of the payment industry.

Benefits

Our people are the core of Invenco by GVR and we have a range of benefits which support you as an employee.

 In New Zealand our key benefits include:

• Competitive and performance based pay
• Global career opportunities and development
• Enhanced leave policy paid parental leave & get your birthday off!
• Medical insurance via Southern Cross and access to EAP services
• Flexibility to balance your work-life in a way that's right for you
• Variety of Employee Resource Groups and volunteer days
• Our office is based on the North Shore – close to the motorway and 20 minutes from the best beaches in Auckland!
• We have free carparking at our Auckland office
• You can bring your dog into the office – or if you don’t have a dog can enjoy our canine visitors

Last updated on May 28, 2024