Desktop Support Engineer

• Troubleshooting and operation of PC and Network support.
• Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
• Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
• Troubleshooting and operation of network including administration of server, application portal and firewall event log, software update of patches and anti-virus signature and monitoring of backup.
• Responsible for hardware failure processing, such as client, network, telephone line, printer, etc.;
• Maintain and support internal client application system;
• Timely response to customer requirements and requirements; Distribution, installation and troubleshooting of client batch processing software;
• Liaise with hardware and software vendor on support call and routine preventive maintenance.
• Capacity Planning. Monitor and report the data volume on the server.
• Perform proper housekeeping on documents, logs, etc. And storage of software media including clerical duty.
• Maintenance of IT asset inventory and Reporting

Last updated on Oct 18, 2023