Technical Writer

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

We are looking for a talented technical writer to help create and build a robust, high-quality documentation system for our fast-paced operations, including manuals, operating procedures, and policies. You’ll have the opportunity to use your applied reasoning and strong analytical skills to advocate for creating improvements in messaging and documentation as well as develop and promote the adoption of documentation. You’ll be responsible for deliverables of substantial scope and complexity, and responsible for ensuring these projects are updated on time to support our operations. You’ll also be responsible for administering the platform our users access these documents, including managing conditionalized manual variants and ensuring our operators have access to the right set of information.

You will collaborate with many cross-functional teams, listening and drawing from their expertise, experiences, and needs. You will work within a fast-paced and dynamic working environment. You know how to set a high bar for quality and accuracy for your documentation and you will hold your communications and action to the same standard. 

This is a hybrid role, based out of our HQ in South San Francisco, or in Dallas, TX

What You'll Do  

• Create, maintain, and update high-quality manuals, procedures, and other documents that comply with regulatory requirements and are easy to use
• Design and establish style guidelines and standards for text and illustrations 
• Review, revise, edit, and proofread documents prepared by others
• Ensure the accuracy and timeliness of updates to documents
• Manage competing priorities with minimal guidance
• Drive cross-functional engagement with subject matter experts for review and approval of documentation

What You'll Bring 

• A minimum of a Bachelor’s degree or significant prior experience as a Technical Writer
• Meaningful prior experience working with or in a regulatory body focused on aviation, aerospace, and/or transportation (in certain cases, candidates with strong relevant experience in other highly-regulated and safety-oriented industries, such as medical devices, may also be considered)
• Strong prior experience in MadCap Central and MadCap Flare, particularly with working with multiple targets and conditionalized text  
• Experience working cross functionally to implement procedures and policy changes to a set of manuals to support Company program goals
• Strong experience in improving end-to-end documentation creation processes to increase standardization, quality, customer satisfaction, and efficiency
• An ability to integrate raw technical inputs from Engineering, Operations, Regulatory Counsel, and other stakeholders to create cohesive, easy-to-understand documentation with minimal guidance
• Resourcefulness in researching and pulling from multiple sources of information in order to produce thorough written resources that stakeholders can depend on
• Excellent project management skills
• Excellent attention to detail and the ability to prioritize and work on multiple projects -- often autonomously -- in a fast-paced, changing environment
• An ability to communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders 
• The grit, resourcefulness, and resilience to thrive in novel, uncertain, and constantly changing business and regulatory environments 
• The ability to travel 5-10% of the time
• Eligibility to work in the US

What Else You Need to Know