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Customer Operations Associate

OpenPayd · 30+ days ago
Sofia
Negotiable
Full-time
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Who are we?
 
OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth. 
 
OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration.  OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth. 
 
Our Mission
 
Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform.

Working hours: the position requires work on shifts (6am-12am), including weekends and holidays.

How will you add value to the OpenPayd journey:

  • Communicating directly with service providers regarding customers’ transactions/escalations
  • Helping Ops managers with liquidity movements and proper liquidity management
  • Creating internal and external reports based on transactions data
  • Preparing daily reconciliation reports
  • Communicating directly with customers on assigned responsibilities and tasks
  • Serving as first point of escalation of technical issues following the agreed internal processes
  • Communicating internally with other departments, following up on pending issues related to customer's requests
  • Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
  • Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

The ideal candidate will have the following:

  • Excellent command of English (C1) is a must – both written and spoken
  • Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
  • Minimum 2 years experience in Payments / Customer Operations
  • Strong communication skills and interpersonal skills
  • Good multitasking, prioritization, and organizational skills
  • Good attention to details
  • Knowledge of Excel, Tableau or Salesforce will be considered an advantage

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies:OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

Last updated on Oct 16, 2024

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