Position: German-speaking Technical Support Analyst
Employment Type: Student contract
Base Location: Debrecen, Hungary - ONSITE POSITION
The platforms of the job: Email/ticket, phone calls
Work hours for students: 20-24 hours/week, at least 20 working hours (without breaks) per week
Opening hours: Monday - Friday: 08:30-17:00
Working hours: Monday - Friday: 8:30-17:00
Breaks:
About the training sessions:
Address: Transcosmos Kft., 4031 Debrecen Kígyóhagyma utca 5.
Salary: 1,850 HUF gross/hour (over the age of 25 tax rate is 15%, under 25 no taxes)
New joiner bonus: gross 150,000 HUF after three months of work
Key Tasks and Responsibilities:
· Taking ownership of customer issues reported and seeing problems through to resolution.
· Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware/software issues.
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
· Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
· Responsible for ensuring contact resolution promptly, while maintaining the highest level of quality in every customer interaction
· Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
· Ensure compliance with customer Data Privacy and Security Policy
· Communicate positively with team members, customers, and other partners.
Requirements
Language:
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
· Good Knowledge of Microsoft Office products
· Strong affinity to electronics and technology
· Extensive knowledge of hardware / software trouble shooting
Behavioral:
· Working Collaboratively
· Planning & Organizing
· Positive conduct
· Highly customer focused.
· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
· Excellent organizational skills
· Good attention to detail
· Excellent problem-solving skills
•Last updated on Aug 1, 2024
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