Contact Center Associate - Nigeria

About Turaco

It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.

Turaco is a fast-growing financial services start-up in Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers subscription-based insurance products for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out and fast.

Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in Feb 2019, Turaco has acquired 100,000+ end users. Over the next 24 months, that will grow to 1,000,000+ end users. We are growing very fast, and we need leaders who can grow with us.

To learn more, visit www.turaco.insure

About the role

The Contact Center Associate will report to the Contact Center manager. This role is the direct contact between Turaco and its customers. The contact center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The contact center associate will also upsell and cross-sell other products that are useful to the customer.

Roles and responsibilities

Telesales

• Engage at least 100 customers daily on phone to upsell or cross-sell turaco products while offering excellent customer service.
• Follow up and close on initial sales contacts.
• Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
• Achieve agreed-upon sales targets within the stipulated schedule.

Contact Center

• Explain technical product features and answer potential and existing customer questions about Turaco products.
• Understand and strive to meet or exceed contact center targets while providing excellent consistent customer service.
• Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
• Register new customers into our database and other data entry requests as needed.
• Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

Qualifications, Skills, and Experience

• Live Turaco’s values – care and protect, do the right thing, Low ego and have fun!
• A College diploma or Bachelor’s Degree (or an equivalent post-secondary certification) from an accredited Institution.
• Previous telesales experience, in a contact center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
• Fluency in English is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
• Able to constantly operate a computer and record data with proficiency
• Exceptional customer service with exceptional verbal and written communication skills.

Application Instructions

Once you click the “Apply button” you will be required to;

• Share your details and upload your CV
• Answer a questionnaire with 4 areas. To answer make sure the device you are using is can support typing and has a microphone, and camera.
• This is an “Evergreen” position. We will continue recruiting for this role on a rolling basis, we do not have a closing date. Please apply whenever you see the role posted on our website.

Equal opportunity Employment

We encourage people with disabilities and from other diverse backgrounds to apply. Persons living with disabilities can contact us directly at +234 708 063 1348 if they are unable to apply through the official channels. For employees with disabilities, Turaco will make reasonable work conditions as provided by law to ensure they are able to perform their job.

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Last updated on May 9, 2022