Retail Operations Intern

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

As a Retail Operations Intern, you play a crucial role in building our retail business unit and contribute to deliver service and operations excellence across our retail stores in Singapore. You will be supporting the stores’ day to day operation needs and be involved in executing new initiatives/processes together with the retail operations team and shape Love, Bonito Retail through this exhilarating phase.

Reporting directly to: Area Manager

Responsibilities will include but not be limited to the following:

Key support to Retail Ops team and SG Retail stores

• Ensure that operational issues/information are promptly and accurately delivered
• Follow up with operational matters and deliver solutions that are efficient, accurate, and aligned with company policies
• Develop and improve operational workflows to enhance stores’ productivity and efficiency
• Assist in planning, organisation and execution of new initiatives, operational procedures, trainings, inventory stocktake and be present where required
• Provide support for store environment and facilities maintenance for all locations
• Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc.
• Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings
• Administrative duties as required.

Requirements

• Availability for at least 6 months
• Possess intermediate Microsoft Excel and Powerpoint skills
• Good communication and interpersonal skills, numerate and tech-savvy
• Meticulous, high attention to detail, logical and analytical
• Self-starter who takes responsibility and ownership of their work
• Ability to work and adapt in a fast-paced, ever changing environment
• A genuine interest and curiosity to know how things work and how to make them better
• Is resourceful and has a knack for solving problems with agility
• An outgoing personality who enjoys interacting and connecting with people

Benefits

• Market level internship salary and benefits provided

Last updated on Oct 20, 2023