MEMORY MAKER MISSION
To provide a memorable dining experience for every guest through personalized service that will bring them back.
ESSENTIAL FUNCTIONS
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Smile and welcome every guest to Friendly’s, acknowledge new and returning guests differently.
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When drink orders are received at greeting, arrive with them on a tray.
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Always recommend an appetizer outside of breakfast.
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Enter orders into POS immediately.
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Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?’
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Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest’s name upon delivery and at check back.
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Always recommend dessert by pointing out specific products, use the menu as a visual aid.
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Make each guest feel important and special, especially kids!
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Look for ways to go above and beyond for your guests and coworkers.
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Own the entire dining experience.
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Be the final quality control checkpoint, be proud of everything.
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Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
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Offer a sincere, personal welcome to every guest entering the restaurant.
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Smile and make eye contact.
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Anticipate the guest’s needs and react before they need to ask.
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Create an emotional attachment to our restaurant by helping our guests create great memories.
GENERAL JOB REQUIREMENTS
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Must read, write, and communicate in English as it relates to the job and to the safety regulations.
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Must be able to perform all job functions safely.
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Must participate in company orientation and training.
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Must be able to follow instructions.
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Must be able to work the scheduled / assigned times and required overtime for the position.
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Must be able to use, or learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
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High School Diploma / GED preferred.
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Food Service background / experience preferred.
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Must have excellent people skills.
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Must have basic math skills.
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Must meet the company performance standards for the job.
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Must be able to stand and walk for extended period of time.
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Must know safety information regarding all materials used within the scope of the work
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Last updated on Mar 22, 2017