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Data Centre Operator

unison-consulting-pte-ltd · 30+ days ago
Negotiable
Full-time
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  • Provide first-level technical support for our products, including troubleshooting and issue resolution.
  • Monitor and maintain the operational status of the datacenter infrastructure.
  • Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
  • Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
  • Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
  • Document and report incidents, activities, and maintenance tasks according to standard procedures.
  • Contribute to the continuous improvement of support processes and datacenter operations.

Requirements

  • Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
  • Strong understanding of IT infrastructure, including servers, networking, and storage systems.
  • Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
  • Excellent problem-solving and communication skills.
  • Familiarity with ticketing systems and ITIL best practices is a plus.
  • Relevant certifications in IT support and datacenter operations are advantageous.

Last updated on Jan 8, 2024

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