Senior Associate, Implementation

About the Role and the Department

As the Senior Associate, Implementation you will lead the implementation and launch of our new and renewing partnerships to build and sustain long-lasting program success for our Foundation and Corporate clients. Through these partnerships, our program launches bring Catchafire to thousands of organizations and employees world-wide and deliver on our critical mission to transform the nonprofit sector.

You will work collaboratively with Catchafire teammates across Revenue, Marketing, Events & Engagement, and Product. The person best suited for this role is naturally organized, passionate for working with clients, has excellent interpersonal and communication skills, and is a master project manager with strong attention to detail. You have a desire to learn about program design and implementation, client management, marketing strategy, and tech and product development.

Attributes

• Strong Client Manager: You are passionate about working with clients and know how to lead them to outcomes that will drive impact and revenue.
• Systems-thinker: You work methodically and like to create appropriate and effective systems and processes to help you and your team accomplish goals efficiently.
• Master Project Manager: You are able to organize project tasks, assemble the team and engage stakeholders from start to finish. You know when and how to prioritize and manage across teams to get the job done.
• Unwavering attention to detail: You understand the professional standards that our clients expect, and you hold yourself and your teammates to a high bar of delivery. You ensure that every piece of work that is produced under your watch is excellent.
• Collaborator: You are empathetic and supportive, thriving in a team-focused environment. You take the time to communicate with brevity and clarity and always bring a mix of  open-mindedness and radical candor to make ideas, executions and teammates better.
• Do-what-it-takes attitude: No task is too small or arduous if it is in service of the larger mission. You are hungry for responsibility and can see how tiny pieces of work elevate an overall experience.

 

Responsibilities of the Implementation, Senior Associate

• Contribute to pre-sales efforts by recommending the right implementation approach and develop a plan to lead our client and program to long-term success with Catchafire
• Take ownership of clients’ onboarding of Catchafire (what do our programs and technology look like)
• Build, own, and execute client success and onboarding plans
• Act as a project manager across teams to ensure timelines are met and that we are launching our programs within a 4 week time period
• Build strong relationships with our clients to understand their needs and ensure their success with Catchafire
• Provide advice and recommendations for Product, Marketing, Customer Success, Growth & Engagement, & Revenue on best practices, business process, deployment planning, and change management as it relates to the implementation phase 
• Contribute to internal cross-functional improvement projects as it relates to launching and onboarding our clients

Experience / Background

In order to be successful in this role you must meet most, if not all, of the following needs: 

• Min 3+ years of relevant work experience working on client facing, partnerships or program teams
• Material project management experience including leading internal and external stakeholders
• Acumen with presentation, spreadsheet, data, and task management tools
• Comfort pulling, analyzing, and visualizing data 
• Excellent creative problem solving and critical thinking ability
• Experience in nonprofit and/or philanthropy OR experience working with analytics, marketing and/or technology teams

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience and geography. The range for this position is $57,000 -$65,000
• Comprehensive benefits

Catchafire is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process.

 

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Last updated on Aug 13, 2024