Risk Analyst, Operations

The Role

Our payments product is both improving and creating new ways for our customers to collect payments. We seamlessly combine conversational, text-based commerce with in-store hardware to make it as easy as possible for our merchants to get paid. The Podium Payments Risk Management team provides world-class fraud protection that keeps pace with our break-neck speed of growth.  

Our ideal candidate has strong investigative skills, a genuine curiosity about fraud and risk, and is highly organized.  As a Payment Operations Risk Analyst, you will support the payments risk framework and take it to the next level as we grow.  You will investigate suspicious activity and take appropriate action.  You will also identify, mitigate, and respond to financial, legal, and reputation risks while ensuring clear communication with all stakeholders.

In this role you will:

• Regularly review suspicious account activity, suspicious transactions, and identify emerging fraud trends to deter fraud attacks
• Identify and communicate with teammates about emerging fraud trends 
• Create documentation and policy for the risk operations team to include: training, playbooks, documentation, resolution paths, FAQs, etc.
• Be part of an on-call fraud alert rotation team
• Contribute to key risk projects and initiatives as necessary

What you should have:

•  2-4 years of experience in customer support or risk operations and account investigations
• Strong competence in developing persuasive presentations and documentation using tools like: Google Documents, MS Word, PowerPoint, Excel, etc.
• Basic proficiency in SQL
• Ability to work independently with precision and a strong sense of ownership
• Demonstrated track record of taking initiative as well as a sensitivity to the diverse perspectives of stakeholders and working with them to resolve differences
• Ability to think creatively and deeply about sensitive, complex problems
• The capability to calmly handle constant change and ambiguity

What we hope you have:

• Knowledge of the payments industry, including: ACH, AML, KYC/KYB, insider threat investigations, credit card fraud, transaction surveillance, forensic investigations, etc.
• Strong skills with querying languages and statistical analysis, especially SQL
• Proficiency in data visualization fundamentals as well as experience with data visualization tools such as: Teradata, Aster, Hadoop, Tableau, Raw Charts, Qlik, PowerBI, Domo etc.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Last updated on Aug 9, 2024