Grove Collaborative is seeking an experienced Senior Quality & Regulatory Manager to join our fast- paced and exciting Owned Brands team. Our Grove Co. home care brand sets a new standard for consumer packaged goods in its commitment to plastic reduction, conscious formulations and superior performance. The Senior Quality & Regulatory Manager plays an integral role in ensuring that we launch products that meet our high standards. They have deep expertise in home and personal care manufacturing and will be responsible for ensuring that Grove Co.’s ingredients, packaging and finished goods meet our specifications.
This is a highly collaborative role. Reporting to the Senior Brand Director of our Product Team, the Senior Quality & Regulatory Manager will work with the Owned Brands team (R&D, Packaging, Brand, Creative), Legal, Operations and external suppliers to ensure we launch products that adhere to quality and regulatory standards.
Regulatory
- Manage Artwork Review and Approvals to ensure Regulatory Compliance. Ensure artwork meets FDA Title 21, 16, FPLA, EPA, and FTC requirements
- Ensure compliance with existing and new home and personal care regulations in collaboration with Legal (i.e. MoCRA, Cleaning Products Right to Know Act, etc.)
- Support claims substantiation in partnership with R&D, Brand, and Legal Team. Provide guidance on what testing needs to be performed for new product development (Toxicology testing, RIPTs, etc.) Work with Brand and Legal to validate on pack claims
- Own SDS creation + maintenance. Create a Safety Data Sheet (SDS) for all new formulas and be able to provide guidance and knowledge on regulatory restrictions on usage, handling, and transport
- Support safety testing protocol in collaboration with R&D. Determine what safety tests (i.e. HRIPT) needs to be performed by category and how frequently
- Manage certifications: Responsible for submitting new formulas and maintaining desired certifications (i. e Leaping Bunny, USDA Biopreferred)
- Manage registrations: Manage EPA/FDA registration needed for any new products and facilities (Holding/Distribution of regulated products))
Quality
- Own all Quality documentation and processes such as quality agreements and standards from inception to signature. Manage quality agreements and requirements with domestic and international suppliers/co-mans, including distributors/repackers, and contract manufacturers. Establish adequate sampling and inspection plans (AQL) to ensure products meet expected quality requirements
- Own quality standards from inception to sign off. Collaborate with the Innovation, Packaging, Creative, Brand and R&D teams to create product specific quality standards for Grove products
- Track quality issues and own mitigation plans.
- Identify/execute root cause analysis, and oversee solutions for OB issues including but not limited to customer complaints, manufacturing issues, supplier defects
- Lead quality investigations and instruct Operations team and external partners (contract manufacturers, retail distributors) on inspections and defectives disposition
- Compile monthly data on consumer complaints, quality incidents, product defect rates, and communicate internally
- Trend quality non-conformances, deviations, and quality issues across all suppliers and contract manufacturers (US/China) on performance
- Monitor CAPA effectiveness, and supplier turnaround times. Resolve quality issues with suppliers and determine liabilities
- Coordinate with Grove’s fulfillment centers on quality issues and topics
- Create and manage (standards of procedures) SOPs and forms where needed to ensure documentation has been established in the event of recalls, inspections, testing.
- Ensure that new and existing contract manufacturers have the ability to meet our quality and regulatory standards. Onboard / vet new manufacturers and ingredient suppliers through an audit of their facilities and evaluation of their capabilities. Spend time on-site at our contract manufacturers as we go into production on a new products, ensuring products meet all of the standards established (perform line trials, pilot runs, and new production to ensure success and quality of new products)
- Perform routine second party supplier audits to ensure ISO/FDA and regulatory compliance
Experience
- You have 7+ years of experience in Quality & Regulatory within CPG, preferably in home or personal care
- You are knowledgeable in ISO9001, 19011, 22716, cGMPs is a plus
- You are knowledgeable in statistical quality control - SQC/SPC/AQLs
- You have a strong understanding of quality systems, structured problem solving and a desire for continuous improvement across your supplier base
- You know how to communicate clearly and effectively to a broad group of stakeholders through both written reports and direct conversation
- You have spent a lot of time in factories, and you have a knack for how products are made, how to solve problems and how to build relationships with suppliers, even in difficult scenarios
- You’re passionate about working at a values-driven organization and have an impact.
- You have excellent organizational and leadership skills
- You know how to operate in a fast-paced, dynamic environment and how to meet deadlines
What's In It For You
- Competitive benefits - medical, vision, dental
- Equity - shared success is core to our mission
- Flexible Paid Time Off - we care most about results
- Free VIP membership and 25% employee discount
- Working for a company that believes that a small group of people can change the world for the better by creating products and funds initiatives that help the planet!
- This full-time, exempt position offers a work from your home office in one of the 12 states where Grove executes payroll. The budgeted salary range is $145,000 - $155,000
Launched in 2016 as a Certified B Corp, Grove Collaborative Holdings, Inc. (NYSE: GROV) is transforming consumer products into a positive force for human and environmental good. Driven by the belief that sustainability is the only future, Grove creates and curates more than 240 high-performing eco-friendly brands of household cleaning, personal care, health and wellness, laundry, clean beauty, baby, and pet care products serving millions of households across the U.S. each year. By serving as the trusted destination for conscientious consumers who want to make the right choices for their families and the planet and providing access to knowledgeable Grove Guides, Grove makes it easy for everyone to build sustainable routines and Be a Force of Nature.
Every product Grove offers — from its flagship brand of sustainably powerful home care essentials, Grove Co.™, to its exceptional third-party brands — has been thoroughly vetted against the Grove Feel Good Standard, which guarantees strict ingredients criteria, 100% plastic neutral orders, carbon neutral shipments, and high quality performance in addition to being certified cruelty-free and ethically produced. Grove is a public benefit corporation on a mission to move Beyond Plastic® and is available at select retailers nationwide, making sustainable home care products even more accessible. For more information, visit www.Grove.co. •
Last updated on Aug 28, 2024