Client Services Manager

Job Title: Manager, Client Services

Work Location: Berlin. This is a remote-first role. However, being located within Berlin is a plus to meeting in person when needed

Start Date: ASAP

 

Named one of WorkLife’s 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice. 

Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360° creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, a creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators and their teams.

About the role:

• Our German business in DACH is growing and so we are looking for an experienced Germany-based client services manager to lead on day-to-day delivery for retained and upcoming projects

Here’s what you’ll do day-to-day:

• Execution & Implementation: Oversee day-to-day campaign execution, ensuring tasks are completed on time and Client Services Executives are aware of their priorities & responsibilities. Responsible for keeping to the timeline, ensuring all deadlines are met and meeting the output KPIs.
• Budget Tracking: Consistently update our project trackers to reflect creators fees and overall budget spends. Ensure Client Services Executives are sticking to the budget tiering plan per market and provide weekly updates on this to the Associate Director.
• Quality Control: Assist executives with creator sourcing where necessary and be the secondary reviewer for suggested creators and all content before it goes to the client/ live, ensuring they meet agency and client standards 
• Client Support: Support the Associate Director with client comms and assist with agenda creation & taking actions from meetings. Ability to lead client calls with confidence where necessary.
• Reporting & Analysis: Set the structure, sense check data and oversee the generation of reports for us to track output vs the scope, to be presented to the client by the manager. Gather inputs from cross functional teams where necessary. 
• Process Support: Assist in implementing new operational processes as directed by the Associate Director. Speak up with new ideas to improve efficiencies and continuously strive to enhance the account with delivery efficiencies / content quality, ensuring outstanding client satisfaction

Here’s what we’re looking for:

• Have 3+ years’ agency or brand experience, including team management
• Have strong detail-oriented, organizational and interpersonal skills
• Have a solid understanding of the social media advertising ecosystem (especially in DACH) and an insatiable appetite for learning about industry innovations and the creator economy 
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Must be a native German speaker and professionally fluent in English (speaking and writing capabilities).
• Ability to speak additional languages is a plus

Our values:

At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more. 

The perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• 25 days of PTO + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance 
• Calm App subscription (Add up to 4 dependents)
• Volunteer days
• Social programs

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Last updated on Aug 14, 2024