LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision
We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction.
Responsibilities:
- System Administration, maintenance, and optimization
- Oversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platform.
- Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain points.
- Managing the setup, configuration, and administration of telephony contact center platforms (AWS and Five9)
- Establish and maintain procedures consistent with company policies for efficient platform administration.
- Administer additional cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase.
- Develop and manage automations such as triggers, rules, workflow processes, and chatbot mapping.
- Automate workflows where possible
- Work closely with sales and operations teams to support internal needs
- Act as the primary technical contact for Zendesk, troubleshooting, and resolving performance issues.
- Onboarding and offboarding employees from necessary systems.
Requirements
- Proven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferred)
- Strong understanding of CRM platforms, integrations, and automation.
- Strong telephony experience and contact center solutions.
- Excellent analytical and problem-solving skills.
- Ability to collaborate effectively with cross-functional teams.
- Experience in developing strategic initiatives and process improvements.
- Strong communication and interpersonal skills.
- Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase.
Benefits
- Fully remote position: Work remotely from anywhere you want.
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Last updated on Aug 12, 2024