Senior IT Business Analyst (Customer Identity) , Perm role in Cleveland, OH

• Seek opportunities continuously to increase customer satisfaction and deepen client relationships.
• Identify client organization's strengths and weaknesses and suggest areas of improvement to address and resolve business issues.
• Suggest areas for improvement in internal processes along with possible solutions.

• Gather, analyze, and document business and functional requirements from clients and business users.
• Analyze, document, and improve workflows, processes, and standards.
• Understand business process management and business requirements of the customers and translating them to specific software requirements.
• Communicate effectively with internal teams and external clients to deliver functional requirements
• Act as an interface between business units, technology teams and support teams.
• Gather and provide technical guidance concerning business implications of application development projects.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Manage client expectations effectively.
• Work with Quality Assurance to build and validate test cases against all requirements.
• Analyze application defects to determine if they fall within scope of project requirements.
• Participate in post-project analysis to reflect upon successes, failures, and lessons learned.

• Provide training and documentation for supported applications.
• Utilize existing systems to track and manage requests and issues.
• Build application expertise through assignment on projects and enhancement requests.

• Prepare and lead presentations as requested.
• Research or prototype new tools and/or technologies.
• Works in a capacity and framework to find resolution for daily defects and errors.
• Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork.
• Lead internal teams/task forces on initiatives as assigned.
• Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
• Minimal travel is required
• Work outside the standard office 7.5-hour workday may be required.

• Bachelor's Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).

• 5+ years IT with an understanding of business impact.
• 5+ years working with internal clients and/or external agencies/partners.
• Strong technical knowledge coupled with business intelligence and ability to understand customer's needs.
• Well versed in Microsoft Office applications.
• Understanding of various essential business functions of an organization.
• Understanding of Internet, Intranet, Extranet and client/server architectures.
• Familiarity with how legacy and web-based system interfaces with each other.

• Experience with SAP Customer Data Cloud (Gigya) a plus
• Experience with consumer identity platforms such as Okta, OAuth, Akamai Identity Cloud, Salesforce Identity, Sailpoint, or similar a plus
• Experience with identity management and federation technologies such as SAML, OAUTH, OpenID Connect, or similar a plus
• An understanding of IT Risk and IT Control concepts such as Least Privilege, Segregation of Duties, and Privilege Access Management
• Experience with Identity and Access Management concepts such as authentication, authorization, application security, privacy and consent management, regulatory compliance, multi-factor authentication, federation, and risk management.

• Ability to facilitate process mapping activities with small to medium size groups and working knowledge of mapping techniques.
• Ability to translate an idea or need into a completed solution or work product.
• Willingness and ability to train and mentor other business analysts.
• Ability to facilitate meetings and follow up with resulting action items.
• Ability to develop relationships with client personnel that foster client ties.
• Strong analytical, conceptual, and problem-solving abilities.
• Strong written and oral communication skills.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Experience working in a team-oriented, collaborative environment.
• Strong commitment to inclusion and diversity.

Last updated on Jan 4, 2023