Director of Rooms

Director of Rooms

Overview:  This position provides overall leadership for Rooms Division to include Front Desk, Guest Services, Transportation, Housekeeping, Laundry and PBX Operations.  The position plays a vital role working with the Kingsmill Executive Leadership Team with strategic planning, resort leadership and community involvement by developing and implementing business plans to achieve targets, while controlling expense and labor budgets.  Reports to the Vice President of Resort Operations.

 Responsibilities:

·       Manages the annual operating budget for room division to include monthly forecasting and variance reporting.

·       Ensures that property expense tracker is up to date and matches what is in the P&L

·       Interviews, hires, trains, coaches and reviews direct reports including Front Desk Manager, Housekeeping, and Laundry Manager.

·       Conduct property walks with VP of Resort Operations on regular basis.

·       Ensures that resort guest feedback is accurately tracked, monitored and evaluated to ensure high scores in Medallia.

·       Maximizes the revenue potential of the approximately 334 guest rooms and suites.

·       Creates and maintains guest service programs that exceed service standards in guest satisfaction.

·       Resolves issues with other departments inside area of responsibility.

·       Performs other duties as assigned.

Qualifications:

·       Proficiency in Resort property management software (I.E TravelClick/Opera)

·       Ability to make decisions and work without supervision

·       Possesses strong leadership and communication skills

·       Possess excellent verbal and written communication skills

·       Must have professional presentation as an ambassador of the company serving as a property leader.

·       Possesses knowledge of occupational hazards, safety precautions and safety regulations related to housekeeping and transportation activities and other work related precautions

·       Must have the ability to enforce operating policies and procedures in an effective and courteous manner.

·       Minimum of 4 years’ experience in managing operations at a 4 star property

·       High School diploma, required with 4 year degree with major in Hospitality Management or Business Management, preferred

·       Experience in managing a campus style resort a plus

·       Ability to work days, nights, weekends, holidays

Last updated on Mar 22, 2024