Customer Success Manager

Do you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on!

The role you’ll play

We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris region. You will enter a role where you get to be in charge of an existing customer portfolio, where you will find yourself as the key advisor for your customers. Working closely with your peers in different departments, you will work with customer satisfaction, meeting and exceeding customers’ expectations, and guiding and maintaining a great experience and outcome for your customers. You will collect insights and conduct meetings and proactive outreach to optimize and expand current collaboration with the customer.

The team you’ll be a part of

You will be part of a larger team of 25+ great customer success colleagues representing the Belgium & France & UK team. We have diverse backgrounds and different experiences but share a passion for our customers to succeed.

On a day-to-day basis, you will work in a team of three members, currently consisting of 1 Customer Success Manager and 1 Customer Advisor. We are missing our 3rd member and that is where you come into the picture. You will report to the Paris Soisy Customer Success Director. Your direct leader values openness, team spirit and mutual respect. She believes that motivation, eagerness to learn and a “I can do better” attitude as well as tenacity are key components for success. In the team, we also like to have fun, eat and socialize and we go out for fun activities once in a while.

If you want to make a difference, make it with us by…

• Embracing and driving Customer Success to become a trusted advisor
• Building and managing account relationship including outreach and business reviews in customer life-cycle stages
• Building account Success Plans
• Conducting regular discovery meetings with the customers you will be responsible for
• Driving portfolio development through up- and cross-selling activities
• Proving our value to your customers through data points, reports and initiatives
• Being a team player and working closely with your colleagues of all departments

In one year, you’ll know you were successful if…

• You know your customers’ pains and can offer them the right solution
• You are able to identify growth opportunities and generate growth within your customer portfolio
• You know all our products and services

Desired experience and competencies

What does it take to work for LanguageWire?

What you’ll need to bring

• Fluency in French and English language (spoken and written)
• A Bachelor/Master’s degree within a relevant area (preferred)
• A professional background within commercial and sales
• Experience in operational planning and execution of customer-oriented activities to deliver on targets
• Knowledge of how to maintain and develop relationships with new stakeholders from existing portfolio
• An interest in technology and a quick learner when it comes to IT and software
• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows

This will make you stand out

• You have a structured, analytical, and proactive work approach
• You have experience with Customer Success
• You have a proven track record with customer growth
• You have worked with or know the LSP industry
• You can speak other languages than French and English
• You are a passionate speaker and enjoy presenting and facilitating virtual interactions with stakeholders

Your colleagues say you

• are a proactive, actionable communicator
• are inquisitive and curious
• can be firm on project deliverables when you need to be
• great at working in a team environment

Our perks

• Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas 
• Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture 
• International company with over 400 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Atlanta, Finland and Valencia 
• We offer flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an "Office Bee," or part-time from the office as a "Nomad”.
• We take care of our people and initiate many social get-togethers from breakfast with the team to Friday Bars or Summer or Christmas parties. We have fun!  
• 20 great colleagues in the Soisy office belonging to different business departments 
• Large and bright office space with own parking spots (car, bike and bicycle)  
• Enjoy our nice kitchen and our beautiful sunny garden you can lounge, eat and chat in (which we do as soon as the sun comes out, even in winter!)
• Ideally located near the town of Enghien-les-Bains, one of the most beautiful towns in the Val d'Oise district, renowned for its casino, arts center, lake, restaurants, bars, theatre, spa, racecourse... 
• Proximity to public transport, direct rail links to Paris Gare du Nord from Enghien-les-Bains, one of the main stations north of Paris (only 10-15 min travel time)  
• 50% of the Navigo pass covered by our company
• Complementary health insurance covered at 100% by our company
• Restaurant tickets included

About LanguageWire

At LanguageWire, we want to wire the world together with language. Why? Because we want to help people & businesses simplify communication. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.

Our values drive our behavior

We are curious. We are trustworthy. We are caring. We are ambitious.

At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.

Working at LanguageWire — why we like it: 

“At LanguageWire, we use our years of expert experience and knowledge that we've built up in the language industry to share best practices with our customers. We show that we can be a trusted and caring partner by helping our customers to constantly improve their processes by recommending various solutions. In doing so, we can celebrate their successes together”.
(Anna-Karin, Business Development Director, Varberg)

“I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It’s this purpose that sparks our ambition to continuously improve our customers' experience.”
(Tessa Van Winkel, Customer Success Director, Leuven)

Yes, to diversity, equity & inclusion

In LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work.

LanguageWire’s recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills.

Want to know more?

We can’t wait to meet you! So, why wait 'til tomorrow? Apply today! If you have any questions regarding the role, please don't hesitate to get in contact with People & Culture Partner, Sofie Winther, at sow@languagewire.com

If you want to know more about LanguageWire, we encourage you to visit our website!

Last updated on Apr 19, 2024