Field Implementation Consultant

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a Field Implementation Consultant to join our team in London.

You will be responsible for providing on-site service and technical assistance for our Point of Sale products for our Hospitality industry including restaurants, hotels and bars. You will play a key role in ensuring a smooth go-live process, setting our customers up for success, representing Lightspeed in the UK, leveraging the social nature of the industry to help promote our product and grow our customer base by delivering exceptional service to each and every customer you interact with. You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best in class experience and success for our customers. Our customers’ success is our success. 

What you’ll be responsible for: 

• Travel to customers’ locations to facilitate their implementation of the hardware and provide technical support.
• Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
• Guide customers onsite through their setup, implementations and integrations. 
• Install/troubleshoot networking devices including routers and wireless access points.
• Document and track customer installation, network details, schematics and other on-site services.
• Report the progress of the installations to your Team Lead and Installation Coordinator
• Ensure all hardware is present before going onsite to the customer.
• Manage your schedule, collaborate with the Installation Coordinator to ensure the implementation stays on track and deadlines are met. 
• Communicate with our development team regarding current and ongoing customer and product issues.
• Represent Lightspeed as company ambassador for all new and existing customers.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.

What you’ll be bringing to the team:

• Previous experience in the hospitality industry (restaurants, hotels, etc,) and interacting with customers to deliver value and surpass their needs.
• Proven ability to effectively troubleshoot and resolve customers technical issues.
• Ability to handle multiple implementation projects at various phases in their customer journey. 
• The ability to work collaboratively alongside the Field Sales team both pre and post sales to ensure the smooth onboarding of new customers.
• Highly organized, self-motivated and self-educated. 

Even better if you have, but not necessary:

• Passion for technology
• Technical or Hardware installation/support
• Networking fundamental knowledge
• Technical background and experience in POS, SaaS, networking and/or software.

We know that people are more than what’s on their CV.  We can offer full technical training for the right candidate, if you want to learn we are here to help you grow 😉

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible Paid Time Off 
• Private Medical Insurance and cash health plan for optical, dental and more.
• Health & Wellness Credit- expense up to 400 GBP per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the LifeWorks and Modern Health Apps- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit - if you travel by public transport to our London office
• A variety of drinks & snacks in our offices in London 

Last updated on Aug 28, 2024