IT User Technical Support

Description

• Provide 2nd level technical desktop support for both corporate users and traders.
• Must efficiently monitor ticket tool queue for requests, and action/resolve in a timely manner withinSLAguidelines.
• Appropriately escalate problems or issues when required.
• Effectively work with other support groups to achieve final resolution.
• Provide support for projects when required within function.
• Be able to multi-task in a fast paced financial services environment.

Basic Qualifications

Education / Experience

• Experience in supporting Windows environment desktops and laptops
• College Degree or international Equivalent (Preferably computer science related degree)

Personal Skills

• Excellent interpersonal/ communication/ written (documentation) skills, and able to communicate technical information to non-technical users
• Must possess excellent customer services skills. Be able to communicate effectively with customers, management, and other support teams, both verbally and written.
• Energetic, highly motivated, and flexible with working hours/shifts.
• Must be flexible to cover overlaps on shifts when necessary and also on call coverage during late weeknights and on weekends.
• Be a quick learner with good problem solving skills.
• The ability to work in a high pressure; fast paced environment

Technical

• Applicants must have broad knowledge of Windows Operating Systems (preferably XP), Microsoft Office applications, Outlook, Internet Explorer,
• Experience installing/configuring PC applications, troubleshooting connectivity issues, and conducting/troubleshooting system diagnostics
• Experience with installing, configuring, and troubleshooting PC/Laptops, Blackberry, PDA's, PC Hardware and peripheral to include printers in Windows environment.

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Last updated on Sep 26, 2023