Technical Specialist

• Coordinate all Operations and Maintenance activities.
• Coordinate the technical work efforts and ensure customer deliverables are met.
• Coordinate with the business to ensure requirements gathered by our team meet the business needs.
• Assist with the delivery of software solutions for our business stakeholders utilizing the Software Development Lifecycle methodology.
• Create and maintain system documentation that supports the designed application from initiation to implementation.
• Led the testing and training of IDMS solutions by serving as the lead functional tester.
• The Functional Specialist position will also serve in a lead role in the application support teams testing and training for operations and maintenance initiatives.
• On the various work streams, the Functional Specialist will focus on the NCDMV business areas as well as any other initiatives defined by the Enterprise Services Manager.
• The resource will be expected to provide :
• Lead the requirements gathering discussions with the business and work with/ensure the Technical Analyst captures and writes effective requirements from the business stakeholder.
• Work with the technical analyst and provide direction on converting business requirements into technical specifications.
• Work with the business stakeholders and get approval on all work requests and business requirements.
• Develop the scope of effort and the work breakdown from the business requirements.
• Coordinate all Operations and Maintenance initiatives and assist the Enterprise Services Manager with the delivery of software solutions.
• Will investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems.
• Assist with the creation of site-specific help guides and training manuals.
• Provide support to the Input Accel system team, concerning the integration, installation, and configuration of Input Accel software solutions, in all environments.
• Lead and coordinate the testing and training for User Acceptance with business partners.
• Assist the Enterprise Services Manager as needed.
• Perform gap analysis of systems to ensure business processes are captured in business requirements.
• Track the progression of timelines, budget, and risk to keep initiatives on schedule.
• Work cross-functionally with the business and technology teams to improve collaboration and innovative solutions.
• Create test materials required to satisfy business requirements including test strategy, test cases, defect reports, and test summary.
• Assist with the creation of testing and training deliverables for the technical team.
• Communicate and provide reports and statistics on work progress.
• Create backlogs/issue logs for future work and hold prioritization meetings for business input.

Last updated on Nov 2, 2023