Technical Writer

About the Opportunity: We are looking for a talented technical writer to help expand our modern documentation infrastructure. You will be a core part of the product management team working closely with business analysts, project managers and other members of the Documentation/Technical Writing team to create resources that don’t just document what the product does, but accelerate a user from novice to power user.

Your Day-to-Day at Sagent:

• Work with product managers, business analysts, and engineers to produce and maintain world-class documentation, including: Release Notes, Process documentation, User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, instructions, etc.).
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Act as an editor to ensure consistency in documentation.

We'd love to hear from you if you have:

• Bachelor’s degree in English, Communications, or a related field with 1-2 years of work experience OR 3-5 years of experience in-lieu of degree.
• 2-5 years of Technical Writing experience. 
• SaaS experience is preferred.
• Strong written and verbal communications and experience working with content in multiple mediums.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• A positive attitude, willing to jump in and tackle new challenges.
• Working knowledge of financial industry is a plus.
• Microsoft Suite and MadCap suite of content management/publishing tools experience preferred.

Last updated on Aug 21, 2024