<Knowledge Skills Abilities:>
Language:
-Must to have: English (Business Level)
-Nice to have: Japanese
Technical Skills:
-Must to have: TCP/IP protocol, Network equipment (Firewall, Router, Switch, AccessPoint etc.)
-Nice to have: Windows OS(Client, Server), Windows Network System(Active Directory), Virtualization Software(VMware, Hyper-V), Cloud Server(Azure, AWS)
Communication Skills
-Develop and maintain relationship with customers by collaborating with sales team.
-Create partnership with our partner (Network/Server solution vendor) to complete
Implement/migration projects.
<Job Summary >
This position is responsible for completing projects related to network and/or server system implement/migration.
Phase 1: Meeting with customers to clarify customer’s requirements.
Phase 2: Design and select best solutions that meet customer’s requirements.
Phase 3: Configuration and installation (On-site).
<Proposal Phase>
-Have meetings with customers, vendors and sales team to design best solutions so that sales team create proposal and quotations.
<Installation Phase>
-Create configurations on Firewall, Router, Switch, Access Point.
-Visit customer’s sites to install network equipment.
-Escalate issues to next level of support and/or vendors in timely manner.
<Maintenance Phase>
-Provide Tier 1 or Tier 2 end user support or trouble shooting by isolating problems on emails and phones.
-Communicate with manufactures to coordinate hardware repairs.
-Visit customer’s site to solve problems.
<Others>
-Perform PC kitting and software/driver installation work.
-Update firmware/software version up on network equipment and/or servers.
-Maintain customer records, using automated systems.
-Have meetings with a supervisor in a timely manner to report daily activities.
<Essential Functions >
- Collaboration skills with colleagues, our business partners and customers.
- Strong will to improve skills, to experience new challenges and to contribute to customers.
Benefits
Medical & Dental & Vision- Full Time Only
Basic Life Insurance and AD&D
Short-Term Disability Insurance
Flexible Spending Account (FSA)
Employee 401 (K) Savings Plan
Vacation Time
1st year Ten (10) days Prorated
2nd year (12) days
3rd year (14) days
4th year (16) days
5th year (18) days
6th and after (20) twenty days
Thirteen Paid Holidays per year
Sick Time
Tuition Reimbursement Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.