Host Success Specialist

The company: Harvest Hosts is a venture-backed technology company in the travel space, recently recognized as #70 on Inc. 5000’s 2022 List of the Fastest-Growing Companies in the US and #1 Fastest-Growing Company in the Travel & Hospitality Category. As one of the fastest-growing companies in the travel industry (having grown more than 20X in the last three years), Harvest Hosts is growing its team to maintain rapid growth. All Harvest Hosts employees work 100% remotely.

What we do: Our mission is to promote happier lives through road travel and support small businesses and communities along the way. Harvest Hosts, the core product in our portfolio, is a membership program connecting RV travelers to almost 10,000 unique camping locations across North America. For a low annual fee, members enjoy unlimited stays at our diverse locations, including farms, wineries, breweries, distilleries, golf courses, museums, and other attractions, as well as 3,500+ private properties through our Boondockers Welcome upgrade product.

With the addition of our recently-acquired Brit Stops program, we now offer motorhomers in the UK the same type of membership with 1,100+ overnight stay options at local businesses. While there are no camping fees, we encourage members to support their “Hosts” by patronizing the local businesses.

In 2023, Harvest Hosts launched two additional products that improve the lives of RVers while on the road: CampersCard and CampScanner. CampersCard is a campground discount and perks membership program that helps RVers save money on nights they spend at campgrounds. And our latest product, CampScanner, allows you to scan our database of campsites to get notified when a reservation opens at an impossible-to-book campground.

The Position:  We’re looking for an energetic and digitally savvy professional to join our Host Success team, supporting our Boondockers Welcome network and helping to bring on additional Hosts that want to open up their private property to fellow travelers. This position will work on onboarding new Hosts and supporting our existing network of ~3,700 Hosts, ensuring that they are set up properly on our website, updating information as needed, and handling questions that may arise as Members visit their locations. The position will also work proactively to strengthen the Host network utilizing predetermined data points and goals for improvement. This role should strive to ensure that every Host thrives within the program from the first day. We are looking for an individual with professional customer experience, a helpful and outgoing personality, someone who is familiar with technology and thrives in a highly productive environment. 

Job Responsibilities Include:

• Help with Host onboarding and education
• Updating CRM and other systems as Hosts are onboarded and updated
• Generating and responding to potential and current Hosts in a timely manner
• Performing administrative functions related to the Host network
• Helping Hosts and Members with our online Request-A-Stay system
• Identifying system issues or abnormalities and bringing them to a managers attention
• Familiarizing yourself with RV types, lingo, and all things related to RVing
• Coordinating with other departments such as Marketing and Member Success
• Calling Hosts as needed for retention, network check-ins, and proactive initiatives
• Working both independently and with a team to achieve various goals
• Additional special projects, as assigned

Skills, Experience and Qualifications:

• Customer service experience required - preferably remote-based 
• Critical thinking skills and intellectual curiosity 
• Excellent written and verbal skills
• Technical website and mobile app navigation experience
  • Experience using Hubspot and/or Asana is a plus
• Professional phone presence and demeanor 
• Overall positive attitude and sense of humor

Compensation: Pay range is $18-$20 per hour.

Benefits: Harvest Hosts is a venture-backed company and offers full benefits, flex time and PTO, parental leave, a 401k and most of all: a fun work environment.

Timing: We are looking to fill this position as soon as we find the right candidate!

Harvest Hosts appreciates your interest in our company as a place of employment. It is Harvest Hosts policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. Harvest Hosts will provide reasonable accommodations to qualified individuals

Last updated on Dec 18, 2024