Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.
If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.
Job Summary
As the Quality Manager, you will ensure customer satisfaction and maintain high-quality performance delivery for large contact center teams. In this leadership role, you will establish quality assurance standards governing customer interactions and implement monitoring and coaching programs. The Quality Manager must be able to identify opportunities for continual improvement, analyze trends, and make data-driven recommendations to sustain overall account capability. This role requires adherence to the company’s quality management system and ISO standards. You will be responsible for impacting employees' experience and skills in multiple training components, including new hire onboarding and standardization of training material. The Quality Manager will work across the organization to collaborate on the process that provides a best-in-class experience for E@W employees and learners. This position will be in-person at our Salt Lake City location.
Seasonal position ending 4/30.