Product Expert (US market)

Hey there, future Product Expert! Are you passionate about guiding US-based customers, leading webinars, and creating awesome content? We have the perfect role for you! You'll be the go-to guru for our customers, offering personalized support, dynamic training sessions, and engaging onboarding calls. Plus, you'll represent us at industry events, sharing the latest trends in email marketing and marketing automation.  Apply now and let's create something extraordinary together!  

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. 

Our team is made up of 350+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values. 

Key responsibilities:  

• Serve as the primary product expert for US-based customers  

• Facilitate and lead US-specific product webinars and training sessions 

• Conduct onboarding calls and support retention-focused activities for US customers 

• Develop and maintain US-specific product content, including videos and course 

• Represent the company at industry events and conferences in the US, demonstrating the product and discussing email marketing and automation strategies 

• Collaborate with the team to ensure alignment and knowledge transfer 

You may be the perfect fit if you have:  

• Proven experience in email marketing SaaS 

• Strong technical knowledge of email marketing tools and platforms 

• Experience in customer retention strategies and practices 

• Demonstrated ability to create and deliver product training materials 

• Excellent communication skills, both written and verbal, with a strong focus on US market needs 

• Experience attending and presenting at industry events 

• Willingness to travel within the US for industry events and client meetings 

Nice-to-have experience:  

• Prior experience in a sales role or direct involvement in sales processes 

• Experience with international teams or remote working environments 

Salary range: 

Base salary: 60,000 – 70,000 USD annually  

Extra perks include: 

• home office set up – a one-time bonus for a maximum of 1,000 PLN (or equivalent) to help set up your home office space 

• employee referral program – up to 10,000 PLN for recommending a friend 

• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities 

• wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc. 

• modern equipment – most of our teams work on MacBooks 

• language classes 

• internal initiatives like webinars, knowledge-sharing sessions, and more! 

Apply and enjoy our  fully remote online recruitment process! 

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.   

2. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.   

3. Task challenge: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.      

4. Final interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.    

5. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!  

Hania is the recruiter responsible for this process – if you have any additional questions, feel free to contact her! 

Last updated on Aug 7, 2024