Revenue Operations Manager

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily. 

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work. 

What you'll do

• Manage and improve our CRM (Salesforce) to support our Marketing, Sales, Success, and Support stakeholders and colleagues 
• Build and manage CRM dashboards, create supporting reporting, and generate ad hoc reports as needed
• Analyze CRM data and generate impactful insights for the Go-To-Market (GTM), Finance, Product, and Leadership teams
• Optimize our revenue funnels, identifying bottlenecks and implementing improvements to increase sales efficiency and productivity
• Develop sales territories and segmentation, create account books for our Sales teams, and manage our account reassignment processes
• Manage our existing inbound lead routing system, optimizing lead flow and distribution around Sales management requirements 
• Build and maintain accurate sales forecasts and reporting
• Develop and implement GTM performance metrics
• Collaborate closely with cross-functional business partners in BI, Marketing, Sales, and Success
• Administer and analyze GTM compensation plans, ensuring the timely and accurate dispersal and execution of all agreements 
• Manage existing core GTM systems including: Outreach, Gong, ZoomInfo, Apollo, Koala (intent solution), Rattle (CRM to Slack workflow builder), Impartner (PRM), DocuSign
• Support our Marketing, Sales, and Success colleagues with issue/error resolution, process enablement, and system training
• Onboard and train all new customer-facing employees with the above mentioned GTM systems 

What You’ll Bring

• 2+ years experience at a technology company in GTM operations, preferably in B2B SaaS
• Proficiency in Salesforce a must, including but not limited to: object & field management, creating custom workflows and automations, user testing, front end optimizations, integrating custom and managed solutions, sandbox development, user testing, error identification and resolution
• Background using tools like Outreach, Gong, and LeanData a plus
• Technically inclined with the ability to help implement integrations and knowledge of modern GTM business solutions
• Strong interpersonal skills; demonstrated effective listening and communication skills with the ability to synthesize data collected and identify the root of problems/causes
• Proficiency in data analysis and reporting tools (e.g., Excel, SQL).
• Bonus: Experience with other solutions in our ecosystem: Marketo, HubSpot, BigQuery, Mixpanel, Intercom

Qualities we look for:

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants.