Here’s how our customer success team describes this position:
"Do you want to start a career in the technology industry? This is a great opportunity to do so as most of our team members have been securing further careers within the organization!
As a Technical Customer Success Specialist at Oxylabs, you will work with Fortune 500 organizations and be close to our products and product teams.
If you are an ambitious person with a customer-orientated mindset, apply and skyrocket your career!"
Your day-to-day:
- Be the main point of contact between the company and B2B customers.
- Collect relevant information from our users and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Your skills & experience:
- Prior customer support experience.
- Excellent communication skills in English.
- Ability to work full-time during the evening shift (5:00 PM– 1:00 AM) in a rolling work schedule & hybrid working model.
- Quick reaction and concentration, as well as empathy and love for helping people.
- Self-learner, independent problem-solver attitude.
- Tech-savvy personality.
- Motivated and ambitious.
Salary:
- Gross salary 1157 - 1818 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
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Last updated on May 14, 2024