Product Manager

The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has raised over $1.9 billion and launched more than 1,300 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of programs in the United States and in more than 90 countries last year. Visit www.cdcfoundation.org for more information.  

Location: Remote, must be based in the United States

Salary Range: $103,500 - $143,500 per year, plus benefits. Individual salary offers will be based on experience and qualifications unique to each candidate

Work Schedule: 8:00 am – 5:00 pm EST, Monday to Friday 

Position Type: Grant funded, limited-term opportunity

Position End Date: June 30, 2025 

The Product Manager will lead the delivery of high-quality products and systems that improve the availability and use of public health data to inform decision making. This role is aligned to the Workforce Acceleration Initiative (WAI). WAI is a federally funded CDC Foundation program with the goal of helping the nation’s public health agencies by providing them with the technology and data experts they need to accelerate their information system improvements. 

 

Working within Rhode Island Department of Health (RIDOH) the Product Manager will help the public health agency’s data modernization efforts.  The Product Manager will assist in identifying opportunities for improved operational efficiencies as RIDOH implements new systems and tools to improve the flow of incoming phone inquiries and work requests from the public and RIDOH partners in the community, such as healthcare professionals, long term care facilities, as well as public and private businesses licensed by the Department of Health as well as recommendations for current systems in use.  The Product Manager may also assist RIDOH in:

-the implementation of modernization efforts for other channels, including email and servicing of requests via text/chatbot channels

-data analysis, workflow/process mapping, and deployment planning for the potential expansion of CRM software use across health department programs to gain operational efficiencies, improve customer service, and better understand constituent needs of more complex requests.

-planning the roll-out and training of partner portals used reporting and/or self-service support.

 

The Product Manager may collaborate with the state’s implementation vendors for new applications and tools to establish operating processes/procedures, assure user training and change management, and facilitate alignment in the planning and implementation of the new tools within RIDOH and, where applicable, with RIDOH partners.

 

The Product Manager will be hired by the CDC Foundation and assigned to the RI Department of Health. This position is eligible for a fully remote work arrangement for U.S. based candidates.

This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by the CDC Foundation in order to best support the public health programming.