Senior Solutions Engineer

Narvar is growing! We are hiring a Sr. Solutions Engineer who will be pivotal in driving our fiscal year's objectives, deploying your expertise to amplify our team's impact across multiple verticals. You will be at the forefront, fostering relationships with Account Executives and Customer Success teams to ensure cohesive delivery and exceptional client experiences.

Day to Day

• Drive the technical discovery process, delivering insightful presentations and articulating product value through tailored demonstrations.
• Develop comprehensive solutions that meet business and technical needs while contributing to Narvar's strategic growth.
• Craft and maintain critical customer artifacts, including architecture documents, workflow diagrams, and integration plans, to ensure clarity and alignment with our solutions.
• Take charge of RFI/RFP responses, security questionnaires, and the construction of SOWs, focusing on accurate implementation estimates and fostering technical trust.
• Guide customer conversations, focusing on technical insights to address questions and underline our leadership in post-purchase innovation.
• Facilitate discussions on data governance, emphasizing the strategic use of order and inventory data to amplify customer value.
• Stay ahead of industry trends and maintain expertise in product knowledge through competitive intelligence, industry events, and customer analysis.
• Actively participating in solution engineering community groups, and committing to continuous personal and professional development is a plus.

What we’re looking for

• A proven track record of over 5+ years in solution engineering, pre-sales, or similar technical roles within the software industry.
• In-depth knowledge of SaaS, platform migrations, data migrations, API frameworks, and web technologies.
• Proficiency in iPaaS frameworks, e-commerce (Salesforce, Shopify, etc), Customer Service (Salesforce, Zendesk, etc), OMS, PIM, Jira, ERP, CRM, WMS, and other pertinent technologies.
• Excellent communication and presentation skills.
• Adept at managing deliverables across various cross-functional teams, demonstrating an ability to interact effectively at all organizational levels.
• Curiosity and a lifelong learner mindset, with hands-on experience in product demonstration environments and continuous skill enhancement.

Professional Experience

• 5+ years experience in positions such as Presales Solution Architect, Solution/Sales Engineer, Integration Consultant, etc.
• Strong background in retail, e-commerce, logistics, CX, and distribution sectors, with a strategic approach to client engagement and solution architecture a plus.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, Bangalore, and Japan, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Last updated on Aug 12, 2024