Room Service Attendant - Big E's Downtown GR

​Expand your career in the Hospitality Industry and become a Room Service Attendant. This is a great opportunity to expand your experience and knowledge of the supreme customer service, food prep and delivery and bar operations in 2023!

* Room Service Attendant Shifts: 2nd

* Room Service Attendant Wage: Starts at $13.00/hour

* Room Service Attendant Position can be used as a paid internship 

Room Service Attendant Position Summary:

Responsible for providing a warm welcome and a thank you to all guests, take orders and deliver room service orders, as well as coordinate the flow of the guests throughout the sections of the Lounge in an organized and timely fashion while following Suburban Inns’ Core Values, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Room Service Attendant Benefits Include:

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Room Service Attendant Essential Functions:

• Report to work in uniform, presented neat and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Attend Embassy Suites Make a Difference culture onboarding and follow Hilton standards
• Welcome each guest as they enter, and thank them as they leave
• Pre-bus, clear tables, and wipe them down
• Wipe down menus
• Answer phone calls, take “to-go” orders
• Check to make sure restrooms are presentable, stock/clean as needed
• Wipe down booster seats and high chairs
• Clean balcony doors and restaurant windows
• Help stock items behind the bar (paper products, glassware, ice, snacks)
• Run food and beverage
• Deliver room service orders
• Help kitchen as needed with orders
• Clean and set tables when necessary
• Sweep and mop lobby at beginning and end of shift
• Ensure the entrance to the restaurant is clean
• Exhibit regular and recurrent attendance records
• Other duties as requested by management
• Follow all Suburban Inns processes

Room Service Attendant Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required:  None

Room Service Attendant External and Internal Personal Contact:

Communications:        Daily- Verbal &Written / Weekly- Participation in meetings

Teamwork and Collaboration: This job is part of a formal work team within the departments within the restaurant

Room Service Attendant Uniform and Appearance Guidelines:
 
Uniform:  Uniform shirt and name tag provided.  Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be of a natural color and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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Last updated on Dec 4, 2023