Outbound Sales and Export Coordinator

PORTA is an authentic Italian manufacturer of artisanal, ready-to-cook frozen meals. We produce restaurant-quality dishes using only the finest Italian and locally-sourced ingredients, traditional recipes and a very simple cooking process that takes less than 15-minutes. We want to make every home cook feel like a chef and we do that by making it easier to access, order and cook the best that Italy has to offer right in your home. PORTA currently offers a range of frozen pizzas, pasta kits, raviolis, and desserts. We distribute Direct-to-Consumer through a meal subscription at http://www.eatporta.com and are also available in over 200 stores in Ontario, Canada. Be the chef in your home kitchen and try PORTA today.

The Role: The Outbound Sales Coordinator will play a crucial role in ensuring efficient planning and coordination of outbound shipments. This role involves meticulous planning of trucks, coordination with freight providers and storage facilities, managing project documentation, and liaising with operations on inventory levels. Additionally, the coordinator will manage inbound POs, provide excellent customer service for North American clients, and ensure seamless order management through various platforms including Wherefour and Shopify.

Requirements

• Planning & Coordination:
• Plan truck loads, ensuring optimal quantities and SKU mix.
• Coordinate delivery schedules with freight providers and storage facilities.
• Liaise with operations team to monitor and manage inventory levels for current and future shipments.
• Project Management:
• Manage all relevant documents, including annex H, ensuring accuracy and timely submission.
• Customer Service & PO Management:
• Handle inbound PO management, providing top-tier customer service for North American clients.
• Confirm purchase orders (POs) and ship dates, ensuring timely communication with customers.
• Manage PO revisions, including edits, consolidations, and other necessary adjustments.
• Utilize Wherefour for PO management and ensure accuracy of all entries.
• Order Management:
• Manage orders through Shopify, ensuring all details are accurately captured and processed.
• Notify customers upon order completion, providing necessary updates and confirmations.
• Upon shipping or customer pickup, notify the Finance department and provide a shipping summary for invoicing purposes.
• Ensure the ERP system (Wherefour) is updated promptly upon order fulfillment.
  

Qualifications:

• Proven experience in logistics, supply chain coordination, or a related field.
• Strong project management skills with attention to detail.
• Excellent communication and customer service skills.
• Proficiency in using ERP systems, specifically Wherefour, and e-commerce platforms like Shopify.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and ability to work collaboratively with various departments.
  

Benefits

• Competitive Salary
• Benefits
• Free Italian Food!

PORTA is committed to providing a diverse, equitable and inclusive workplace. Our people are our business and we celebrate our differences, encourage a breadth of perspectives, and offer equal opportunity for all employees to join and excel at our company. PORTA gladly provides accommodations to candidates if necessary, so please send us an email if you would like us to do that for you: thivyaa@eatporta.com.

Last updated on Jul 25, 2024