Operations Technician I

Responsibilities
Command Center monitoring and 1 ^st level support for Credit card transaction processing and back-end settlement systems.
80% monitoring all the dashboards, key processing indicators, email and console.
Use Solarwinds to monitor network.
20% Issue calls where they need to open up escalation bridge to resolve and troubleshoot problems.
Experience navigating a windows and/or linux o/s.
Use manage engine service desk for ticketing system. Plus to have ticketing system experience.
Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation.
Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
 
Skills:    
Command Center/Data Center monitoring and issue resolution experience.
1 to 3 years of Network Operations or Help Desk experience in the banking or finance industry; credit card processing preferred
SolarWinds or other Systems Monitoring software system
Experience in network environment and network principles
CompTia and/or network + certification would be a big plus.
Basic knowledge of PC hardware, including troubleshooting and configuration.
Basic knowledge of concepts, techniques and practices of computer operations.
Excellent communication skills.
Don't have to be very technical, but wants someone who can dive into log files, provide log info.
Good professional oral and written communications skills.
Ability to maintain cooperative working relationships with team and customers.
Good analytical and problem-solving skills.
High energy, enthusiastic and proactive self-starter.
Ability to maintain confidentiality.
Aptitude to work under pressure and be highly adaptable.
Capable of determining accurate timelines and deliverables
 
Education:         
High School or equivalent •

Last updated on Oct 26, 2023