Corporate Receptionist

JLL supports the Whole You, personally and professionally.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Corporate Receptionist (1 year FTC)

30 Hours - Monday to Friday
Based at Rolls-Royce LDC Centre

Key responsibilities;
▪ To ensure all guests receive an excellent welcome and that you consistently deliver great service
▪ Ensure consistent, high-quality support is supplied to the business consistently
▪ To process the booking in of site visitors in accordance with local clearance procedures using client software programs
▪ Use computer as an effective communication tool, inputting data as requested into excel and word documents
▪ Ability to identify and escalate building maintenance issues/hazard perception
▪ To handle any guest complaints and provide a swift solution or escalate as appropriate
▪ To ensure you are immaculately dressed in uniform and adhere to grooming standards
▪ To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
▪ To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off
▪ To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
▪ To book and maintain meeting rooms
▪ To distribute the incoming mail
▪ To book out I.T equipment to the Client and ensure records are kept up to date
▪ To communicate professionally with residents of the building (inc. site-wide messages) and the client, providing a 5* level of service at all times
▪ To be responsible for the upkeep and cleanliness of your reception area including any filing and next shift preparation
▪ To be articulate and pre-empt the needs of clients and visitors
▪ To be responsible for ensuring the communal areas are stocked with consumables, coffee machines cleaned, and dishwasher emptied
▪ To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
▪ Attend training as appropriate/on-line/out of house/self-development
▪ To assist in any other reasonable duties as required by your colleagues, Managers, or clients

Last updated on May 23, 2024