Fragrance Specialist

Fragrance Specialist - Selfridges

Full-time, Fixed-term contract

About the Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

Your role at Charlotte Tilbury is to drive overall performance across our Fragrance Category. Ensuring you take every opportunity to enhance and impact across all existing revenue streams. Promoting key business objectives and KPI’S and providing an elevated Fragrance experience within all service touch points. You will ensure the extended team are continuously upskilled in the Fragrance franchise providing expert services that immerse customers further into the Charlotte Tilbury Beauty Brand. You will take the lead and drive sales of Charlotte Tilbury Fragrance with an always on mindset to beauty wardrobing across Makeup and Skincare.

As a Fragrance Specialist you will Lead the Fragrance Category within your area:

• Creating exceptional experiences for our customers which are authentic and tailored to their personal needs.
• To initiate contact with potential customers and welcome them, both on counter and through traffic stopping.
• Bringing our fragrances to life through storytelling and demonstrating the highest level of expertise within fragrance.
• Use your unique skill set and strength to enrich the overall customer experience.
• Proactively contribute to the brands growth within the Fragrance market, being the ultimate Charlotte Tilbury Fragrance ambassador.
• To be aware of and achieve or exceed sales targets, as set by your line manager.
• To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (AUS)
• Achieve service target for Mystery Shopping.
• Play an integral part in building Charlotte Tilbury Clientelling through book backs and data capture.
• Take ownership for the impact you make within the wider team.
  

About you:

•     Target-focused and results-driven through strong commercial awareness and understanding of how to build capability to drive growth.
•     Experience working within the beauty industry.
•     Clear, consistent, and motivational communication style.
•     Excellent presentation skills.
•    Strong interpersonal skill with an independent and proactive working style
•    Strong people focus with a passion for developing teams
•    Personable and approachable; able to build rapport quickly and ability to influence others.
•    Self-starter; able to motivate oneself and others. Also, ability to manage multiple priorities and adapt to changing priorities.

Benefits,
Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Last updated on Aug 28, 2024