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Senior Desktop Support Specialist

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Full-time
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Net2Source Inc. is a Global Workforce Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.
Role: Senior Desktop Support Specialist      
 
 
Responsibilities
Description % of Time Spent
• Services and troubleshoots Laptop/Desktop Imaging, Corporate iPhones, iPads and Hardware.
• Installs and troubleshoots Software/Application-client.
• Provides training and technical support for following applications:
• RDP, LANDesk
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
• Internet browsers (e.g. Microsoft Edge, Chrome)
• VPN and remote dial-in users
• Support for laptop, desktops, and printers, Fax Machines, Scanners,
• PDA, and Smartphones
• Troubleshoot VMware VM related issues
• Additional technologies as necessary
• Provides support for infrastructure and support technologies by performing routine maintenance and enhancements to existing technologies, as directed, and participating in planning for new ones.
• Identifies and resolves technical problems and issues with assigned technical infrastructure hardware, software and work processes; escalates problems beyond level of expertise to manager or more experienced technical staff.
• Plan, monitor and record relevant asset information to ensure asset quality, cost optimal usage and compliance with vendor contracts.
• Ensure availability of key asset information to support internal charging, funding and sourcing decision. Keep asset records up to date.
• Delivers quality and timely results while meeting or exceeding SLA's, i.e., technical and customer support, based on company business needs and objectives.
• Complies with and supports all corporate, department and unit policies and procedures.
• Generally supports 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites.
• Provides on call support during non-business hours as required.
• Coordinates between business users and IT vendor for local IT application support as and when needed.
• Performs other related duties as required including IT procurement and disposal of IT assets via Crawford preferred vendors.

 
Technical Skills


• An understanding of technical skills within area of responsibility and the ability to work independently.
• Ability to concentrate on multiple detailed work assignments, even with distractions. Reviews work for accuracy and completeness.
• Technical knowledge of Desktop/Laptop level troubleshooting Experience in O365 products, Internet and Networking, Active Directory, File share, Print server.
• Deep Technical Knowledge in Webex, Teams, Outlook and vMware.
• Comfortable with remote support tools eg VDI, Team viewer and Remote desktop
• Good technical knowledge of Operating systems like Windows 10.

 
Experience Level
• At least five or more years of End User computing support experience.
• Three or more years of progressively more responsible experience in providing technical assistance to technical infrastructure and applications computing project teams.
 

Last updated on Mar 27, 2022

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