Autism Response Team Specialist (Bilingual/Spanish) Chicago Area

• Respond to ART phone calls, e-mail, and chat inquiries from individuals with autism, family members, and caregivers.
• Provide longitudinal Community Navigation for target constituent groups or special projects, with a special focus on Spanish-speaking constituents and communities.
• Build partnerships with community organizations, providers, and individual stakeholders in the Chicagoland area.
• Participate in community outreach activities to promote Autism Speaks’ resources the autism community and increase personal knowledge of regional autism service providers, with a special focus on reaching Spanish-speaking constituents.
• Collaborate with departments outside of ART to deliver presentations, webinars, or other media, with a special focus on content in Spanish.
• Provide each contact with a connection to the full array of Autism Speaks resources, tools, and information, ensuring a comprehensive and supportive response. 
• Track individual contacts and work efforts using online CRM database in live time.
• Execute advanced data collection using case management-specific aspects of the CRM.
• Provide advanced curation and maintenance of Autism Speaks resource databases including ART IRs, Resource Guide, My Autism Guide, with a special focus on resources for Spanish-speaking constituents.
• Provide weekly reports and feedback to the Autism Response Team Director on trending ART topics to support the development of additional resources for the autism community.
• Maintain up to date knowledge of Autism Speaks resources, local autism services providers, and state/federal systems of care and record feedback to ensure high quality ART referrals. 
• Pursue training to better reach, support, and respond to target constituent groups.
• Escalate any and all emergency situations or contacts in crisis to the Autism Response Team Director.
• Engage in peer mentoring and training of new staff and ART Associates as needed.
• Provide administrative support by sorting and assigning open emails and calls as needed.

• Excellent oral and written communication skills; good interpersonal skills Ability to research information; work independently, but also as a team member; ability to respond in a timely way to staff changing priorities
• Knowledge and experience in autism care navigation and service systems
• Ability to maintain high level of baseline ART constituent interaction numbers while engaging in additional tasks and responsibilities
• Solid administrative skills and a high level of proficiency in MS Office, Excel, PowerPoint, database entry, social media, and webinar platforms
• Flexible to changing priorities
• Strong organizational skills
• Strong degree of professionalism and maintains boundaries with constituents
• Must demonstrate high degree of initiative and a commitment to service in support of the organization’s mission and staff

• Building Collaborative Relationships
• Professional Behavior
• Results Driven
• Customer Orientation
• Flexibility

Last updated on Nov 7, 2024