Customer Success Specialist

Description:

As a Customer Success Specialist, you are responsible for retaining current customers, onboarding new customers, upselling freemium customers, and driving customer satisfaction. This role is primarily focusing on inside customer outreach but also requires occasional travel to meet customers, attend trade shows, and industry events. 

Required Skills:

- Excellent telephone etiquette, written and verbal communication skills

- Strong presentation skills over the web and in-person

- Sense of humor, positive attitude, and superior relationship-building skills

- Good organizational skills and attention to detail

- Ability to work both independently (with direction) and with a team

- Proficient use of web-based products such as Google Docs, Sheets, Drive, and generally ‘tech-savvy’

- Experience with CRM systems preferred

- Minimum 2+ years of related experience preferably in SaaS sales, account management, or inside sales role  

- Bachelor's degree preferred

Responsibilities:

- Develop a healthy customer relationship 

- Retain existing customers

- Convert existing freemium customers to paid customers

- Ensure maximum software utilization by customers

- Onboard new customers

- Provide webinars and training

- Encourage customers to subscribe to more/all products offered 

- Operate as the lead point of contact for any and all matters specific to customers assigned to you

- Coordinate efforts with other teams and teammates to resolve issues quickly

- Attend trade shows, industry events, and visit customers onsite

- Help with logistics and setup of trade shows - requires lifting booth furniture

- Perform various public speaking events where you present the program to teachers, principals, and school district leaders and answer their questions

- Maintain a thorough knowledge of edclub products

- Other duties as assigned

 

About Company:

Edclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.

Benefits and Compensation: Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow. 

Health & Wellbeing

• Free medical, dental, and vision insurance for employees
• Short-term disability
• Long-term disability 
• Life Insurance and AD&D
• Employee Assistance Program focused on mental and emotional wellbeing

Retirement

• 401(K) Safe Harbor Plan 

Flexibility and Time Off: 

• Generous and flexible paid time off for vacation, sick leave, and bereavement

Paid Parental Leave Plan

Perks:

• Top of the line quality IT equipment, support, standing desks, and accessories
• Travel, parking, and Metro allowance

Flexibility and remote work availability

• Onsite group meals & snacks and yes, a treadmill desk!
• Casual attire and a stress-free, inclusive work environment
• On and offsite company events
• Fun and exciting wins!

 

EEOC

EdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Last updated on May 28, 2024