Overview
Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.
Honoring Diverse Perspectives
Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.
About the Role
The Manager of Customer Success is a critical first hire for Lightship as we near full-production and delivery of our first all-electric RVs. With our exciting and expansive growth plans ahead, the right person will be coming in at a time where they will have the chance to strategically and creatively build out and lead every aspect of delivering world-class care to Lightship owners and inquisitive customers.
We are looking for a leader and a great teammate that is energized by creating solutions and building vs plugging into a system. Ideally, we want someone with experience across an array of growth stages – energized by developing & delivering strategically sound and operationally excellent service across all touchpoints along our customer’s journey.
At start, this person would be hire number one in our service area. A key part of the Commercial team — close partners with Sales, Marketing, Operations, and Finance to ensure we’re delivering for our customers and company alike. Initially learning by doing as we develop out the fuller vision, systems, and approach. With our roadmap to growth, this role quickly will be hiring and leading people and teams at our two service Depots (currently, South San Francisco, CA and Broomfield, CO HQ), field service techs, service call-centers, etc.
This is an incredibly exciting and foundational time for Lightship and you will be integral to helping us build the Lightship brand, product, and customer experience as we launch the L1 – an all-electric, beautifully designed, and seamlessly integrated travel trailer built for the electric age. Given the trajectory of the company, this role has high impact and potential to equally revolutionize how customer care can be a brand defining and business enhancing aspect of the company.
Employee Benefits & Philosophy - Applies to Full Time Employees only
- Healthcare, Dental, Vision
- 401k
- Flexible Paid Time Off - that we actually want you to use!
- 12 weeks paid parental leave
- $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip
Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.