At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.
We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow.
As a Customer Success Manager, you manage a mixed base of accounts. Your job is to provide customer satisfaction through knowledge of the ShipHero application, industry trends, best practices, and understanding of customer needs. You are expected to maximize the strength of the customer relationship by building rapport with all levels of the customer organization (stakeholders, decision-makers, and end-users) - taking advantage of sales and networking opportunities, managing difficult situations, and serving as the customer’s advisor and advocate.
This is a remote position. We communicate regularly using video chat and Slack.
Responsibilities:
Skills and Qualifications:
Perks:
Our Core Values:
ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.
Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team
Last updated on Sep 10, 2024
Remote
·30+ days ago
Remote
·30+ days ago
Remote
·30+ days ago
Remote
·30+ days ago
Remote
·30+ days ago
Gurugram, Haryana
·30+ days ago
San Francisco, California
·30+ days ago
Toronto, Ontario
·30+ days ago
30+ days ago
Düsseldorf, North Rhine-Westphalia
·30+ days ago
Hamburg, Hamburg
·30+ days ago
Berlin, Berlin
·30+ days ago
Munich, Bavaria
·30+ days ago
Munich, Bavaria
·30+ days ago
Berlin, Berlin
·30+ days ago