Integral is seeking a dynamic and experienced Technical Services Manager to join our team in Pangbourne, working with a prestigious high-profile client.
Key Responsibilities
- Lead Hard Services Management (budgets, schedules, quality & risk, statutory compliance, and governance)
- Develop and implement consistent maintenance management practices on site. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery.
- Accountable for the JLL Engineering Operations Audit program for the client account
- Drive and deliver innovative cost reduction or sustainability programs.
- Deliver improvement strategies using quantifiable data driven information from all available technology platforms.
- Work with the account EMEA Sustainability Manager to identify energy management best practices and innovations that are applicable within the Client account.
- Accountable for engineering budget working with the Site Lead in accordance with the financial timetable
- Communicate regularly with the Client team to build and maintain relationships and work with key business partners and cross functional groups.
- Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded.
- Promote high level of customer service to ensure and drive best practices.
- Ensure business continuity plans are carried out as required to maintain minimum service disruption.
- Conduct risk assessments and follow safety protocols, keeping up to date with latest legislation and trends.
- Able to apply a risk focused maintenance approach and operations of plant and systems in Labs / critical environments.
- Provide supervision and leadership of a service team that ensures the efficient and safe operation of client site.
- Lead and develop a ONE TEAM approach with all JLL/Integral staff and supply partners as part of Third-Party Contractor Management.
- Operate to an Asset management plan (one year - 10 year), dilapidation and update plans relating to special locations and change control process covering business critical areas.
- Escalate urgent issues identified through to the Site Lead and UK Engineering Manager. Respond to work interruptions, outages, or emergencies consistent with the SLA.
- Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner.
- Ensure maintenance is carried out in line with Client and JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews.
- Manage all technical training requirements including competency assessments, critical services training, and scenario training exercises.
- Other duties as requested by the UK Engineering Manager to meet the changing needs and demands of the business.
- All the time working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors.
Working Life
- In the role you will be based at the Pangbourne campus, with minimal travel to other UK sites.
- You will work independently reporting to the UK Engineering Manager
- You will work over a 5-day week, Monday to Friday
- On occasion you may be required to work weekends or bank holidays, this will be arranged in advance.
About You
- You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment.
- You have worked in a similar role and have skills to lead and influence others.
- You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts.
- You have experience in financial management and budgeting, identifying cost savings/avoidance.
- You are able to build and maintain positive client relations and network at all levels.
- You are open and have good communication skills.
- You are proficient with Word and Excel and have a keen interest in technology.
- You strive for excellence in what you do and share ideas for improvement.
- You are organized, work efficiently, and can meet tight deadlines with professionalism and service focused approach.
- You are adaptable to work to requests and projects that may vary.
- Higher diploma in mechanical / electrical engineering.
- Technical or/and Authorised Person (preferred) qualifications.
Employee Benefits
- 25 days holiday plus bank holidays.
- Ability to buy and sell holidays – buy 5 days & sell 2 days.
- Life assurance
- Auto-enrolment company pension scheme
- Employee Assistance Program (EAP)
- Cycle to work scheme.
- Purchase an electric vehicle via salary sacrifice.
- Employee discounts with various brands
- Learning and development programs, training, and career opportunities
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Last updated on Dec 19, 2024