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Hospitality Manager, Nashville

avantstay · 26 days ago
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AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

Summary

We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area.

Must reside within a short drive of our vacation rental properties in the designated area.

Responsibilities

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

    • Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market.
    • Working closely with contractor relationships, including F&B
    • Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s)), including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel.
    • Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay.
    • Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
    • Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
    • Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
    • Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
    • Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
    • Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. 
    • Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable.
    • Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies.
    • Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
    • Traveling frequently to various properties within the designated area to oversee operations and ensure compliance.
    • Being part of rotating “On Call” after hours for market support.

Requirements

    • 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience
    • Local relationships within hospitality and boutique services preferred
    • Bachelor’s degree in business, hospitality, or other related field
    • Ability to work with urgency and under high pressure situations.
    • “Guest First” attitude towards hospitality including an insatiable need to create great experiences
    • Broad range of technology experience including different property management systems
    • Excellent communication skills - ability to communicate with a broad range of stakeholders
    • Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping
    • Must be US based and willing to work some weekends and some evenings full time.
    • Strong analytical, strategic, and collaborative skills.
    • Comfortable working in a very fast-paced environment.
    • A perfectionist, attentive to all the details.
    • Focused, hard-working and willing to do what it takes for us to reach the next stage.
    • Experience in real estate, hospitality and/or tech is a plus.
    • Ability to understand and convey both business issues and technical concepts
    • Ability to work independently and within a team environment
    • Capable of quickly learning new software systems
    • Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries

Benefits

  • The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience)
  • Benefits and Unlimited Paid Time Off
  • Company-sponsored insurance (medical, dental, vision, life, etc.)
  • Team bonding and off-site events
  • Complimentary and discount stays at AvantStay properties
  • Parental leave
  • Fitness Reimbursement
  • Mileage Reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies, thank you!

Last updated on May 23, 2024

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