A Microsoft-centric Managed Services Provider that propels businesses into the digital age, with a global clientele and a diverse team distributed across various geographies, is on the lookout for a thoughtful expert who wants to put people first, act with conviction, and build for the better to join their team as an IT Service Desk Manager.
As the IT Service Desk Manager, you will oversee and manage their Help Desk operations (L1, L2) while transitioning the organization to a live support model. The ideal candidate will also be responsible for implementing ITIL practices, focusing on incident management, event management, and problem management, ensuring seamless service delivery and continuous improvement in alignment with business goals.
This is an incredible remote opportunity to work for a US-based company.