Prairie State College is prioritizing innovation and technological advancements. This offers a distinct opportunity for a Desktop Technician to make significant contributions and experience unmatched professional development. We are seeking a coachable and collaborative Desktop Technician ready to take their career to the next level. Our client college is upgrading their infrastructure with modern SAN solutions, servers, and firewall. Bring your passion for customer service and positive attitude toward change management to help improve processes while increasing your technical acumen and troubleshooting skills.
Reporting to the onsite Manager of Service Desk the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone. In addition to the core duties, the role includes preparing purchase requisitions, receiving and verifying shipments, and supporting the college’s procurement processes. This involves managing invoices, tracking purchase requisitions, and ensuring compliance with the institution's purchasing policies and procedure.
Location: On-site