People Operations Specialist

 

About the role

The People & Program Operations team is comprised of trusted consultants to our People Partners and the business leaders at Roku. We are responsible for all aspects of the employee's journey while working at Roku, from onboarding through payroll to implementing, administering, and evolving compensation and benefits programs across Roku globally.

We are looking for a People Operations Specialist (HR Operations Specialist) to join us in the UK.  We are looking for someone to join our global team as we scale and improve programs for our current employees and develop innovative programs for our rapid business growth globally. Our ideal candidate will be a self-starter with extensive global experience in HR operations/administration and benefits administration. Reporting to the Manager of People Operations, this is a 'hands-on' position that requires strong attention to detail, project coordination, and skills to support our global processes and expansion projects. 

About the team 

This role is truly global; you will need to have an operational and global mindset. In this role, the ideal candidate will assist in implementing and administrating scalable HR processes, policies, and practices for most countries where the company operates. The candidate must maintain detailed knowledge of assigned HR, Benefits, and Payroll programs within the regions they support and assist employee inquiries via the company's case management tool. The candidate will be an escalation point, collaborating with cross-functional partners across other Centers of Excellence (COEs) and vendors to support employee needs. 

It would help if you were a strong problem solver and self-starter who can drive programs and operational support with little guidance. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.

What you will be doing

• Manage the department's Service Desk, handling inquiries and cases from all company locations globally.
• Support ad-hoc requests for employee data changes and generation of Workday reports.
• Review, audit, correct, and report employment data through different HR tools, both internal and external, to Roku, ensuring data accuracy across different platforms.
• Serve as the primary presenter for the company's new hire orientation sessions, delivering essential information and fostering a welcoming environment for new employees.
• Support the offboarding program by assisting with employment actions and providing exit information to departing employees.
• Support the creation of employment letters such as employment verification, business travel, and invitation letters.
• Manage the company’s personnel files by uploading and maintaining employee folders within Workday.
• Assist in completing statutory compliance actions such as report filings and audits.
• Support HR projects as needed, focusing on learning and growth. Projects may include improving Workday and supporting global expansion.
• Build and foster internal relationships with the Benefits, Payroll, and People Business Partner team.

We're excited if you have

• Bachelor's degree requires a minimum of 5 years of work experience in HR Operations or Benefits Administration.
• High-tech industry experience preferred.
• Experience supporting Global HR Operations in the Americas (AMER) and Asia-Pacific (APAC) preferred.
• Fluency in English a must; other languages an advantage, i.e. Dutch, German, Danish, Portuguese.
• Advanced experience and expertise using Microsoft Suite and Workday.
• Comfortable working in a dynamic, rapidly evolving business environment, adaptable to change.
• Perform well under pressure, multi-task, and work independently and as a part of a team.
• Flexible and able to quickly change course when the needs of the business and our team shift direction or accelerate delivery.
• You love to help shape dynamic and scalable processes.
• Comfortable handling highly confidential employee data regularly

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Last updated on Aug 28, 2024