Software Engineer - Engineering Support

About Mediaocean

Mediaocean is the mission-critical platform for omnichannel advertising. Processing $150 billion in annual media spend, Mediaocean provides foundational software to connect brands, agencies, media, technology, and data. With AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean enables end-to-end management of campaigns from planning, buying, and selling to analysis, invoices, and payments. Mediaocean employs 1,200 people across 20 global offices and is part of the Vista Equity Partners portfolio.

Why MediaOcean

• Mediclaim Policy (Total Coverage: 7 Lakhs/year). Term Life and Accidental Insurance
• Inclusive workplace environment.
• Professional development opportunities within our Learning & Development programs
• Health Benefits – Health Check-ups, Fitness Activities.
• Belong@Mediaocean affinity based groups of colleagues to create community
• All of these benefits/perks are effective on the date of hire

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! 

What You Will Do:

Tasks/Duties will include:

·       Working to troubleshoot and determine root cause for technical escalations on an enterprise web application

·       Troubleshooting issues by going through the log files with a thorough attention to detail

·       Provide assistance on medium to high level complexity support inquiries

·       Responding quickly and intelligently to production issues and facilitating communication between L1 and Development teams spread across Australia & US

·       When the case is unable to be solved within the specified guidelines, pass the case on to the development team for further investigation

·       Contribute to the knowledge base and actively use the existing documents in the resolution of support cases

·       Properly log documentation regarding support inquiries into the CRM system

·       Provide assistance to other team members

·       Proactively keep management informed of critical customer issues/concerns

·       Working late hours in the evenings, as needed

Who You Are:

·       Hands-on experience in writing basic to medium complex SQL queries for Oracle/MSSQL database

·       Basic understanding of Unix Shell scripting

·       Experience in debugging java/.net web application and decipher log files to identify root cause

·       Relevant work experience supporting an enterprise application

·       Understands SOP to address customer reported issues

·       Very strong communication skill both in written and spoken