Browse
Employers / Recruiters

Application Support Lead

agility · 30+ days ago
Negotiable
Full-time
Apply

Your Responsibilities:

  • User Assistance: Provide prompt and courteous responses to user inquiries, troubleshoot issues, and offer solutions through various communication channels, such as in-person, email, phone, or chat.
  • Issue Tracking: Log and track user-reported issues and requests using ticketing or support tracking systems. Ensure accurate and detailed documentation of user interactions and problem resolutions.
  • Technical Troubleshooting: Diagnose and resolve basic technical problems related to software applications, including login issues, navigation problems, and basic software functionality questions
  • Escalation: Escalate more complex issues to Level 2 or higher support teams when the resolution requires advanced technical expertise or deeper investigation.
  • Knowledge Base: Contribute to the development and maintenance of a knowledge base by creating articles, FAQs, and troubleshooting guides to assist users in finding solutions independently.
  • Software Updates: Assist users in performing software updates and patches provide guidance on basic software configuration changes.
  • Communication: Maintain clear and professional communication with users, colleagues, and other support teams. Keep users informed about the status of their reported issues.
  • Documentation: Document troubleshooting steps and resolutions in a clear and concise manner. Provide feedback to improve documentation and processes.
  • Training: Participate in training sessions to enhance technical knowledge and keep up to date with software updates and changes.

Requirements

Your Qualifications:

  • Bachelors Degree in computer science or equivalent required. Relevant technical certifications or coursework is a plus.
  • Strong communication skills, both written and verbal.
  • Experience working as a call center agent is preferrable.
  • Basic understanding of software applications and common technical issues.
  • Ability to analyze and diagnose simple technical problems.
  • Familiarity with help desk or ticketing systems is advantageous.
  • Customer service-oriented attitude with a patient and empathetic approach.
  • Ability to work in a team environment and collaborate with colleagues.
  • Willingness to learn and adapt to new technologies and software applications

Last updated on Nov 22, 2023

See more

About the company

More jobs at agility

Analyzing

Remote

 · 

30+ days ago

Hyderabad, Telangana

 · 

30+ days ago

Suez, Suez Governorate

 · 

30+ days ago

Kuwait City, Al Asimah Governate

 · 

30+ days ago

Nairobi, Nairobi County

 · 

30+ days ago

More jobs like this

Analyzing

Cairo, Cairo Governorate

 · 

30+ days ago

Suez, Suez Governorate

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status